Refunds & Cancellations

Booking deposit

A $50 deposit holds your delivery date. It is collected online when you book; the balance plus applicable WA sales tax is due at delivery.

Cancelling

Cancel 48 hours or more before your scheduled delivery and we'll refund your full $50 deposit. Inside 48 hours, the deposit is non-refundable.

Rescheduling

Need a different date? Let us know at least 48 hours ahead and we'll move it for free, subject to availability. If weather or something on our end forces a change, rescheduling is always free.

Packing and Kitchen Kits

Unopened kits can be returned at pickup for a full refund. Opened supplies can't be refunded.

Lost or damaged items

Please report any damage within 1 day of delivery. Lost or damaged totes or dividers are charged after pickup, with photos: $25 per tote or Cub lost or damaged beyond normal wear, and $25 per Fragile Divider.

Refund timing

Refunds go back to your original payment method within 5–10 business days.

Questions?

Call or text (425) 548-1414 or email [email protected].